Durham Privacy Policy

Data We Gather

We gather and manage various types of personal information, including:

Your Information Usage

Your personal information serves these key purposes:

• Service Provision in Durham:
  • Managing your vehicle rental bookings and agreements is our priority. We verify your identity to confirm you meet our rental criteria. Our team oversees the collection and return of vehicles, ensuring a smooth experience. We also handle all payment processing, including deposits and any applicable charges.
• Customer Communication in Durham (Legitimate Interest/Contract Performance):
  • We send booking confirmations, updates, and essential rental details. We address your inquiries and offer customer support. We inform you of any changes to our services or policies.
• Marketing Preferences and Consent in Durham:
  • We will send promotional offers, newsletters, and service updates based on your consent or our legitimate interest. Opting out is always an option.
• Service Enhancement for Customer Benefit:
  • Assessing site activity to refine user experience and functionality. Conducting research to improve our vehicle offerings and services.
• Legal Compliance in Durham:
  • Adhering to local laws and tax obligations. Safeguarding transactions and maintaining service integrity. Addressing conflicts and upholding our terms of service.

Information Sharing Practices

Sharing Your Information

• Local Service Providers: We collaborate with third-party companies, including payment processors and IT support, to provide our services. These partners are required to safeguard your data.

We do not share your personal information for marketing.

Data Protection in Durham

We take necessary technical and organizational steps to safeguard your personal information from unauthorized access, changes, disclosure, or destruction. Our measures include encryption, access controls, secure servers, and routine security evaluations. Despite these precautions, no method of internet transmission or electronic data storage can guarantee complete security.

Data Retention Practices

We keep your personal information only for as long as necessary to achieve the purposes for which it was collected, including compliance with legal, accounting, or reporting obligations. The length of time we retain information may differ based on the nature of the data and the context in which it is processed.

Your Rights in Durham

Your rights under UK data protection law in Durham

• Accessing Your Information: Obtain a copy of your personal information on file.

Contact us below to exercise your rights.

Cookies and Tracking Practices

Our website utilizes cookies and similar technologies to improve your browsing experience, monitor website traffic, and customize content. You have the option to manage your cookie preferences directly through your browser settings. This allows you to control how information is collected and used while visiting our site.

Policy Revisions

This Privacy Policy may be revised from time to time to incorporate changes in our practices or legal obligations. Any updates will be clearly indicated on this page along with a new "Last Updated" date. We recommend that you periodically check this policy to stay informed about how we handle your information.

Get in Touch

For inquiries regarding our Privacy Policy or data practices, please reach out to us: