Durham Car Hire Privacy Policy

Data Collection Practices

We gather and manage various types of personal information, including:

2. Our Use of Your Data

We utilize your personal information for these specific purposes:

• Service Provision in Durham:
  • Managing your vehicle rental bookings and agreements efficiently. Verifying your identity to confirm compliance with our rental criteria. Coordinating the collection and return of vehicles with ease. Handling payments, including deposits and any applicable charges, to streamline your rental experience in Durham.
• Customer Communication (Legitimate Interest/Contractual Obligations):
  • Delivering booking confirmations and essential rental details. Addressing your questions and offering customer assistance. Informing you of any updates to our services or policies.
• Marketing Permissions in Durham:
  • We will send promotional offers, newsletters, and service updates based on your consent or our legitimate interest. You can opt out whenever you choose.
• Service Enhancement for Customer Experience:
  • Evaluating website interactions to refine user experience and functionality. Conducting assessments to improve our vehicle fleet and service offerings.
• Compliance with Local Laws and Regulations:
  • Adhering to local laws, regulations, and tax obligations. Protecting against fraud and maintaining service integrity. Addressing disputes and upholding our terms of service.

Data Sharing Practices

Sharing of Your Data

• Local Partners in Durham: Third-party companies assist us in delivering services, including payment processing, IT support, and maintenance. These providers are contractually required to safeguard your data.

We do not share your personal information with third parties.

Data Protection

We take significant steps to safeguard your personal information from unauthorized access, changes, disclosure, or loss. Our security measures comprise encryption, access controls, secure servers, and ongoing security evaluations. Despite these precautions, it's important to acknowledge that no online transmission or method of electronic storage can guarantee complete security.

Data Retention Practices

We retain personal information only for as long as needed to achieve the purposes for which it was collected, including compliance with legal, accounting, or reporting obligations. The length of time records are kept varies based on the type of information and the circumstances surrounding its processing.

Your Rights in Durham

Your rights under UK data protection law in Durham:

• Accessing Your Personal Information: Obtain a copy of your personal information records.

For inquiries regarding your rights, please reach out to us below.

Cookies and Tracking Practices

Our website utilizes cookies and similar technologies to improve your browsing experience, assess site traffic, and customize content. You have the option to adjust your cookie preferences directly through your browser settings. This allows you to control your experience while visiting our site.

8. Updates to Policy

We may revise this Privacy Policy from time to time to align with changes in our practices or legal obligations. Any updates will be reflected on this page, accompanied by a new "Last Updated" date. It is beneficial to review this policy periodically to stay informed about our privacy practices.

Contact Our Durham Team

For inquiries regarding this Privacy Policy or our data practices, please reach out to us: