Rental Terms
All vehicle rentals in Durham are governed by a comprehensive Rental Agreement, which you will receive upon booking confirmation or at the time of vehicle collection. This agreement outlines important terms, conditions, insurance coverage, fees, and your responsibilities related to the rental. In case of any discrepancies between these Terms and the Rental Agreement, the Rental Agreement will prevail.
Eligibility Criteria
Renting a vehicle in Durham requires:
- To rent a vehicle from Car Hire in Durham, you must be at least 21 years old, though age restrictions may differ based on vehicle type, with extra charges applicable for drivers under 25. A valid driving licence corresponding to the vehicle category is required, held for the minimum duration stated in the Rental Agreement. Ensure you present valid identification and proof of your current address. Payment information and a security deposit are also necessary, along with any other requirements outlined in the Rental Agreement.
Booking and Payment Details
- Reservations can be made via our website, by telephone, or directly at our Durham office. A deposit may be necessary to confirm your booking. Full payment along with a security deposit is generally required upon vehicle pickup. All prices are listed in British Pounds (£) and include VAT where applicable. We accept major credit and debit cards, processed securely through established payment systems.
Vehicle Pickup and Drop-off
- At the time of vehicle collection, it is your responsibility to conduct a thorough inspection and promptly report any pre-existing damage. A vehicle condition report will be generated and signed by both parties. The vehicle must be returned in the same condition as it was received, allowing for normal wear and tear. Any new damage will be evaluated, and charges will be applied as necessary. Ensure the vehicle is returned with the same fuel level as at collection, as refueling fees will apply for any discrepancies. If you anticipate returning the vehicle late, please contact us immediately, as late returns may incur additional fees. You will also be accountable for any parking fines, traffic violations, or other charges accrued during the rental period, along with an administrative fee.
Insurance and Responsibility
- All rentals include basic third-party insurance, with specific coverage details and excess amounts outlined in the Rental Agreement. Additional insurance options may be offered to lessen your financial risk. It is beneficial to review these options thoroughly. You are liable for damages or losses up to the insurance excess, except when additional insurance applies. Any damage resulting from negligence or misuse remains your responsibility, regardless of insurance coverage.
6. Modifications and Cancellations
Cancellation and amendment policies differ based on the type of booking and the notice provided. For accurate information, consult your booking confirmation or Rental Agreement. Be aware that late cancellations or failure to show up may incur additional charges.
Prohibited Activities
Prohibited Vehicle Uses
- Use of the vehicle for any illegal activities is prohibited. This includes racing, rallying, off-roading, or any activities that pose a risk. Transporting hazardous materials is not allowed. Sub-letting the vehicle or permitting unauthorized drivers is forbidden. Driving under the influence of alcohol or drugs is unacceptable. The vehicle must be used only for its intended purpose, not exceeding passenger or weight limits. Traveling outside of the designated geographical areas requires prior approval.
Breach of these terms may lead to rental cancellation and extra fees.
8. Liability Restrictions
To the fullest extent allowed by English and Welsh law, Car Hire in Durham is not responsible for any indirect, incidental, or consequential damages, including loss of profits, data, or business, related to your use of our services. Our liability for any claims is capped at the total rental fees paid in the past 12 months. This limitation does not apply to liability for death, personal injury due to negligence, or fraudulent activities.
9. Applicable Law in Durham
These Terms adhere to the laws of England and Wales. Any disputes will fall under the exclusive jurisdiction of the courts in that area.
10. Amendments to Terms
We reserve the right to update these Terms at any time. Changes take effect immediately upon posting on our website. Continued use of our services indicates acceptance of the revised Terms.
Contact Details
For inquiries regarding these Terms, please reach out to us:
Durham Car Hire Services
Riverside Way, Durham DH1 5BS, UK
Contact Number::
441914620156