Durham Car Hire Terms

Rental Terms

All vehicle rentals in Durham are governed by a comprehensive Rental Agreement, which will be provided at the time of booking confirmation or vehicle pickup. This agreement outlines specific terms, conditions, insurance information, applicable charges, and your obligations for the rental period. In the event of any discrepancies between these Terms and the Rental Agreement, the Rental Agreement will prevail.

Eligibility Criteria

Renting a vehicle in Durham requires:

• To rent a vehicle in Durham, you must be at least 21 years old, although age restrictions may differ based on the vehicle type. Drivers under 25 may incur additional fees. A valid driving licence appropriate for the vehicle category is required, along with valid identification and proof of your current address. Payment details and a security deposit must also be provided. Please review the Rental Agreement for any additional requirements.

Booking and Payments

• Reservations can be made via our website, by phone, or directly at our Durham office. A deposit may be necessary to confirm your booking. The remaining balance and security deposit are usually payable upon vehicle pick-up. All prices are listed in British Pounds (£) and include VAT where applicable. We accept major credit and debit cards, with transactions handled securely by trusted payment providers.

Vehicle Pickup and Drop-off

• At the time of vehicle collection in Durham, it is imperative to conduct a thorough inspection and report any pre-existing damage without delay. A vehicle condition report will be prepared and signed by both parties. The vehicle should be returned in the same state as it was collected, with allowances made for standard wear and tear. Any new damage will be evaluated and charged appropriately. Ensure the vehicle is returned with the same fuel level as at collection; refueling fees will apply if the fuel level is lower. Late returns may incur extra charges, so please contact us as soon as possible if a delay is anticipated. You are liable for any parking fines, traffic violations, or fees incurred during your rental period, along with an administrative charge.

Insurance and Liability Details

• All rentals include basic third-party insurance. The specifics of coverage and any excess amounts are outlined in the Rental Agreement. Additional insurance options can be purchased to lower your financial liability. It is beneficial to review these options closely. You will be liable for damage or loss up to the excess amount unless you opt for extra coverage. Any damage resulting from negligence or misuse remains your responsibility, regardless of insurance.

6. Modifications and Cancellations

Cancellation and amendment policies differ based on the type of booking and the notice provided. For precise information, consult your booking confirmation or Rental Agreement. Please be aware that late cancellations or no-shows could incur additional charges.

7. Restricted Activities

Prohibited Vehicle Uses

• Use of the vehicle for illegal activities is strictly prohibited. This includes racing, rallying, off-roading, or engaging in any hazardous practices. Transporting dangerous materials is not allowed. Sub-letting the vehicle or permitting unapproved drivers is forbidden. Operating the vehicle under the influence of alcohol or drugs is unacceptable. The vehicle must be used for its intended purpose only, adhering to passenger and weight limits. Driving outside designated geographical boundaries without prior consent is not permitted.

Breach of these terms may lead to rental cancellation and extra fees.

8. Liability Restrictions

To the fullest extent allowed by English and Welsh law, Car Hire Durham will not be responsible for any indirect, incidental, special, or consequential damages, including loss of profits, data, or business, that may arise from your use of our services. Our total liability for any claims will not exceed the rental amount paid in the prior 12 months. This limitation does not apply to liability for death or personal injury resulting from negligence or fraudulent actions.

9. Local Legal Framework

These Terms are regulated by the laws of England and Wales. Disputes will fall under the exclusive jurisdiction of the relevant courts in this area.

Updates to Terms

We reserve the right to update these Terms at any time. Changes take effect immediately upon publication on our website. Continued use of our services indicates acceptance of the revised Terms.

11. Reach Us

For inquiries regarding these Terms, please reach out to us:

Durham Car Hire Services
Riverside Way, Durham DH1 1AA, UK
Contact Number:: 441914620156
Durham Contact Email: {{ email }}